Question 1

How quickly can you install or repair my TV antenna in Melbourne?

Accepted Answer

We reserve same-day slots every weekday across Melbourne and Gippsland. Phone before 11am for the best chance of an afternoon booking, or use the online form for a confirmed next-morning visit.

Question 2

Do you offer same-day antenna repairs?

Accepted Answer

Yes. Most no-signal jobs are diagnosed and fixed inside a single visit. We carry common spares — baluns, masthead amplifiers, splitters and quality coax — on every van so the repair happens on the spot.

Question 3

How long does TV antenna installation take?

Accepted Answer

Most standard single-storey installations are completed within 60 to 90 minutes from arrival, including signal testing and tuning every TV in the home. Multi-storey or complex jobs take a little longer.

Question 4

Do I need a new antenna or can mine be repaired?

Accepted Answer

Often a repair is possible. We diagnose first, then recommend the lowest-cost fix that delivers reliable signal. If the antenna is structurally damaged or rusted through, we'll show you the damage and quote replacement transparently.

Question 5

Can you mount my TV on the wall and hide the cables?

Accepted Answer

Yes. We supply and install brackets to suit any TV size, mount perfectly level, and conceal power and HDMI cables inside the wall cavity using compliant in-wall rated cabling. No exposed leads, no patch jobs.

Question 6

Can you add an extra TV point in another room?

Accepted Answer

Yes. We run compliant in-wall coax from the existing antenna feed, install a properly-sized splitter or distribution amp so signal levels stay balanced, and signal-test every outlet before we leave.

Question 7

How much does TV antenna installation cost in Melbourne?

Accepted Answer

Every job is quoted on-site as a fixed price in writing — no hidden call-out fees, no hourly traps. Standard single-storey installs typically start in the low-to-mid hundreds; complex multi-storey or commercial work is quoted individually.

Question 8

Do you charge a call-out fee?

Accepted Answer

No. We come out, test the signal, diagnose the fault and quote a fixed price before any work starts. If you decide not to proceed, there's nothing to pay.

Question 9

Is the price you quote the price I pay?

Accepted Answer

Yes. We test signal on arrival, write a fixed-price quote, and only start work once you say yes. No 'while we're up there' upsells, no surprise extras at invoice time.

Question 10

Do you offer pensioner or seniors discounts?

Accepted Answer

Yes. We offer a discount on labour for pensioners, seniors card holders and DVA card holders on every job. Just mention it when you call or note it on the quote form.

Question 11

What payment methods do you accept?

Accepted Answer

We accept card payment on the day (Visa, Mastercard, EFTPOS), bank transfer, and cash. Invoices are emailed straight after the job for your records.

Question 12

What areas of Melbourne and Gippsland do you cover?

Accepted Answer

Greater Melbourne metro plus the Mornington Peninsula, Dandenong Ranges, Yarra Valley and West Gippsland through to Sale. Same-day service is available across most of the metro and inner-regional areas.

Question 13

Do you service my suburb?

Accepted Answer

We service over 400 suburbs across Melbourne and Gippsland. Browse our service-areas page for the full list, or simply call us — chances are we cover it, and travel within our service area is included in the quoted price.

Question 14

Do you charge extra for travel?

Accepted Answer

No. Travel within our standard Melbourne metro and Gippsland service area is included in the fixed-price quote. Far-regional jobs may include a small travel allowance — always disclosed on the quote upfront.

Question 15

What hours are you open?

Accepted Answer

Phones are answered Monday to Sunday, 9am to 9pm. Same-day bookings are easiest if you call before 11am on weekdays.

Question 16

Is there a shopfront I can visit?

Accepted Answer

No. Master Antenna is a fully mobile service — our technicians come to your home or business across Melbourne metro and Gippsland. There's no shopfront to visit; just call or request a quote and we'll come to you.

Question 17

Why do I have pixelation, freezing or missing channels?

Accepted Answer

The most common causes are a corroded balun, water in the coax, a failed signal amplifier, an under-sized splitter, or a TV that needs retuning after a transmitter change. We test signal at every wall point and fix the actual root cause.

Question 18

What's the best TV antenna for Melbourne?

Accepted Answer

For most Melbourne addresses, a Matchmaster DR3006 or Hills high-gain UHF antenna is our default — Australian-made, tuned for the Mount Dandenong transmitter and backed by a 25-year manufacturer warranty.

Question 19

Can you install Starlink at my property?

Accepted Answer

Yes. We install Starlink dishes at residential and commercial properties across Melbourne and Gippsland, including pole-mounting, in-roof cabling and router placement for the strongest WiFi coverage.

Question 20

Can you install VAST satellite for fringe-area reception?

Accepted Answer

Yes. VAST is the right answer where terrestrial reception is unreliable — typically rural Gippsland and parts of the Yarra Valley. We supply and install the dish, decoder and cabling to a single TV or whole-of-home system.

Question 21

Can you install Foxtel or set up a smart TV?

Accepted Answer

Yes. We install Foxtel iQ boxes and dishes, retune smart TVs after channel changes, and set up apps, streaming services and home theatre receivers as part of any install.

Question 22

Will my TV get all the free-to-air channels?

Accepted Answer

Yes — once tuned to a properly-installed digital antenna, you'll receive all standard ABC, SBS, Seven, Nine and Ten free-to-air channels (plus their HD and multichannel feeds) available at your address.

Question 23

Are you ACMA-registered cablers?

Accepted Answer

Yes. All cabling work in Australia legally requires an ACMA-registered cabler. Master Antenna is registered and works to AS/CA S008 and AS/CA S009 cabling standards. Registration is shown on every quote and invoice.

Question 24

Are you insured?

Accepted Answer

Yes. We carry $20M public liability and full Workcover. Your home, roof and contents are covered from the moment we step onto the property.

Question 25

What guarantee do you provide?

Accepted Answer

Workmanship is guaranteed for 12 months on every job, and the Matchmaster and Hills antennas we install carry a 25-year Australian-made manufacturer warranty. If anything we installed fails due to workmanship, we return and fix it free.

Question 26

Is Master Antenna a franchise?

Accepted Answer

No. We're an independent, family-owned Melbourne business. No call-centre, no booking-app middleman, no commissioned salespeople. The technician who quotes the work is the technician who does the work.

TV antenna questions, answered

Installation & Repair

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Service Areas & Same-Day

Tech & Setup

About Master Antenna

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